ORGANIZATIONAL CITIZENSHIP BEHAVIOR PEGAWAI DITINJAU DARI EMPOWERMENT, SELF EFFICACY DAN KEPUASAN KERJA

Abstract

Human resources in an organization has a very important role, because
without the support of a good human resources of an organization will face
problems in achieving organizational goals. Someone who has the empowerment
and self-efficacy is high, and feel satisfaction in working of course he would work
as closely as possible with all the capabilities to provide the best performance
to the organization where he worked with the task of completing the work as
possible. In fact, employees who are satisfied will have the willingness to do more
beyond their formal responsibilities. Willingness is then known as organizational
citizenship behavior (OCB). Dishubkominfo who becomes the object of this study
is one of the local government agencies in Badung. This study aims to determine
the effect of empowerment, self-efficacy, and job satisfaction on organizational
citizenship behavior (OCB). This study uses primary data obtained from the results
of questionnaires. Results of multiple linear regression analysis showed: 1) there
is positive but not significant empowerment of the OCB, 2) there is a positive and
significant impact on OCB self efficacy, 3) there is a positive and significant impact
on OCB job satisfaction, 4) there is positive and significant empowerment, selfefficacy,

and job satisfaction of the OCB, 5) the level of influence that contributed
empowerment, self-efficacy, and job satisfaction on OCB 41.3% and the remaining
58.7% is influenced by other variables.