KETERKAITAN KINERJA KARYAWAN PERUSAHAAN DENGAN KEPUASAN PELANGGAN

Abstract

Many factors affect the work performance of employees the company in
the face of increasingly fierce competition today, it is necessary qualified human
resources so as to face competition and change. Companies desperately need
employees with high job performance so as to give satisfaction to the customer
(consumer). Companies that succeed will use core competencies to satisfy consumer
needs. Satisfaction is usually located on high performance. For that corporate
leaders must be true - really pay attention to the factors - factors that influence
employee job satisfaction, which in turn is able to satisfy its corporate customers
that includes, among others, internal and external factors so that more attention so
as to give employees job satisfaction.