PUTRANA, I. W.; WAJDI, M.; WAHYULIA SARASWATI, K. ANALISIS PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN. Forum Manajemen, [S. l.], v. 20, n. 1, p. 109–118, 2022. DOI: 10.61938/fm.v20i1.468. Disponível em: https://ojs.stimihandayani.ac.id/index.php/FM/article/view/468. Acesso em: 13 jul. 2025.