Putri NNSI, Dewi NNTP, Sudiartana IWD, Giantari IGAK. Studi Kepuasan Konsumen Berbasis Importance Performance Analysis pada E-Commerce Shopee. FM [Internet]. 2023 Aug. 4 [cited 2025 Jul. 13];21(2):1-14. Available from: http://ojs.stimihandayani.ac.id/index.php/FM/article/view/523