Putri, Ni Nyoman Santi Irayani, Ni Nyoman Triana Prima Dewi, I Wayan Dode Sudiartana, and I Gusti Ayu Ketut Giantari. 2023. “Studi Kepuasan Konsumen Berbasis Importance Performance Analysis Pada E-Commerce Shopee”. Forum Manajemen 21 (2):1-14. https://doi.org/10.61938/fm.v21i2.523.